Airport arrivals

The arrivals area is on the ground floor of the terminal.

When you disembark from the plane, please follow the signs to Passport Control (if necessary) and to the baggage reclaim hall and Customs.

Immigration and passports

After disembarking, if your flight was from a country outside the Schengen area, you must go through Passport Control.

You can find more information on the requirements for entry to Spain online at Ministry of Foreign Affairs, European Union and Cooperation New Window

Baggage reclaim

After leaving the plane, please follow the signs to the baggage reclaim hall. In this hall, if you checked in luggage at the airport you left from, look at the screens to see which baggage reclaim carousel has been assigned to your flight .

The airport has 5 baggage reclaim carousels, plus one for special luggage.

If luggage is lost or damaged, please go to the desk located in your airline or handling agent


If coming from a country outside the European Union, you must decide whether you are carrying goods which need to be declared, and go through airport Customs. Some examples of products which must be declared are food, high-value electronics, cash over 10,000 euros, etc. If in doubt, the best option is to ask at Customs.

For further information, visit the European Commission website New Window

Banking services

There is a branch of La Caixa-Caja Canarias bank in the arrivals hall. If you need to take money out there are also two cash machines (Servired and 4B).

Shops and restaurants at arrivals

If you would like something to eat or drink, there is a bar-cafeteria in the arrivals lobby:

If you need to do some shopping or buy a gift, there is a newsagents and souvenir shop in the arrivals area:
Car hire

Do you need to hire a car? Go to the car hire desks in the arrivals lobby.

Rent a car desks