People with reduced mobility

Due to the COVID-19 health crisis the Adolfo Suárez Madrid-Barajas airport concentrates all operations at Terminal T1 and Terminal T4 and the assistance service to passengers with reduced mobility is being carried out at counters and monoliths located at these terminals.

Request assistance so that on your arrival at the airport everything is ready for you to begin your trip.

People with reduced mobility
Request for assistance

Request the support service for persons with reduced mobility on our website at least 2.5 hours in advance. To guarantee the service can be provided, it is recommended to request the assistance at least 48 hours before your departure time.

Remember that you must always report your needs to the airline in order to ensure your seat on the plane.

Aena also places a telephone helpline at your disposal which will attend your reduced mobility needs 24 hours a day.

Telephone (+34) 91 321 10 00.

> Persons with impaired hearing

request assistance

    General Information

    In compliance with the European Parliament regulation EC1107/2006, as from 26 July 2008 all European airports will operate an assistance service for passengers with reduced mobility.

    This European Union measure represents great social progress for disabled people and, therefore, all the financial, material and human resources have been put in place to enable all Spanish Airports to provide a quality service that guarantees access to air travel for everyone and between all points within European territory, irrespective of their disability.