Complaints Channel

Aena provides its stakeholders with a confidential communication channel for the receipt of complaints

Aena has a Code of Conduct, which is the reference framework for ensuring the responsible management of and appropriate behaviour from the members of the organisation in the performance of their activities. The code contains the corporate values and behaviour guidelines to be followed, formulated through principles and commitments, and constitutes a firm declaration of the company for adequate and transparent management.

In accordance with the commitments contained in its Code of Conduct, Aena has developed a Compliance System aligned with the best practices in this area, In order to prevent or mitigate the risk of actions, contrary to internal or external regulations applicable to Aena, carried out by employees, managers and company’s directors when carrying out their daily work.

Apart from in the Code of Conduct the essential elements of this Compliance System are also contained in the Regulatory Compliance Policy, in the Policy against Corruption and Fraud and in the Confidential Communication Channel the company provides to its stakeholders for the receipt of complaints and other communications of irregular conduct that may involve the commission of any act contrary to the law, to the company’s policies and procedures, or to the rules of conduct contemplated in the Aena Code of Conduct.

Also the Board of Directors has appointed a Compliance Department and an internal collegiate body, the Compliance Monitoring and Control Body responsible for monitoring and controlling the Complaints Channel, and ensuring the confidentiality of the complainants and of the accused.

If your complaint is not related with communications of irregular conduct that may involve the commission of any act contrary to the law, to the company’s policies and procedures or to the rules of conduct contemplated in the Aena Code of Conduct you may contact us through the following link: