Luggage

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Services to resolve incidents with checked baggage, left luggage and other services.

Lost luggage
Menzies Aviation-Easyjet

There are itinerant agents in the baggage claim hall of terminal T2 C. For more information, contact the easyJet customer service office located in the T2 C check-in area.

Menzies Aviation-Norwegian
Vueling
  • Telephone: 902 486 648
Left Luggage Office
Left-luggage office

NOTICE: Due to the health crisis caused by covid-19, the left-luggage offices at both terminals are closed.

Luggage storage and management service located in the intermodal lobby of terminal T1 (floor P0), on the lowest level of the Plaza, and in the check-in lobby of terminal T2. The T1, open 24 hours, the T2, from 6.00 to 22.00 h. The prices are:

Normal luggage (suitcases or similar)

For a 2-hour period, €6/item of luggage; for each 24-hour period after the first 2 hours, €10/item of luggage.

Special 25% discount if leaving 4 to 10 pieces of luggage; 35% discount if leaving 11 to 15 pieces of luggage; and 50% discount if leaving 16 or more pieces of luggage.

Special luggage (surfboard, bicycle, etc.)

For a 2-hour period, €9/item of luggage; for each 24-hour period after the first 2 hours, €15/item of luggage.

From the 8th day the price will be €10.50/piece of luggage for each additional 24-hour period. From the 15th day the price will be €6.50/piece of luggage for each additional 24-hour period.

If the customer loses the reclaim ticket there will be a penalty charge of €10.

  • T1 telephone: 932 971 213
  • T2 telephone: 932 971 272
  • Opening hours: Service temporarily unavailable
  • Opening hours: Service temporarily unavailable
Baggage wrapping machine
TrueStar Group

The airport has plastic-wrapping machines located at departures areas of terminals T1 and T2 B.

Luggage Carrier Service
Transeaba

Luggage collection service with tour group operators:

  • Collection of cases at the baggage carousels and transfer to the vehicle parked in authorised zones of the airport complex.
  • Collection of cases from the customer’s vehicle parked in authorised zones of the airport complex and transfer to the check-in desk.